In the rare event that an item arrives faulty or damaged please contact us on receipt and we will arrange a replacement or refund at the discretion of Premier Furniture. However Premier Furniture will not be responsible for goods collected by the customer or their agent(s) once they are dispatched from our warehouse.
If for any other reason you are unhappy with any item, please return the item(s) along with a completed returns forms within 7 days of receiving the goods. Providing the item(s) are still in a completely saleable condition and in their original packaging, we will issue a full refund.
Premier Furniture will not accept the products back if they have been used and are not in their original packaging.
Refunds will be issued to the card which was used to place the order once we have received the item(s) and inspected them for faults back in our warehouse.
Please note that we will not refund the initial delivery charges.
The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at the warehouse. We therefore recommend using a recorded delivery service for returns. If we collect your retuning goods there will be a return charge deducted from your refund.
Please note for hygiene reasons beds and mattresses, once opened cannot be returned.